LawNet: The Customer Experience – Lessons for Law Firms

Customer service and communication are the most important drivers to future law firm growth – that’s the finding of the biggest-ever customer research project conducted in the legal sector, involving nearly 25,000 client experience questionnaires and 1,100 mystery shops across LawNet’s member community of independent law firms.

How to convert that knowledge into competitive advantage is the subject of LawNet’s White Paper – The Customer Experience : Lessons for law firms.

Download the White Paper here.

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